Cut blended CAC by 38% while scaling spend 2.4×
The problem. Meta was reporting a 4.1 ROAS. Shopify was reporting a business that was barely breaking even. The gap was double-counted conversions and a retargeting campaign taking credit for organic repeat buyers.
What we changed. Rebuilt tracking server-side, separated prospecting from retargeting budgets, and moved reporting to contribution margin. Then rebuilt the three highest-traffic product pages around the objections that showed up in support tickets.
“The first month was mostly them telling us which of our numbers were wrong. Uncomfortable, and completely correct.”
Head of Growth, D2C kitchenware brand